COURSE ID: TGS-2021002358

Innovative Customer Experience Powered by Design Thinking

AGAPE, CONNECTING PEOPLE PTE. LTD.

4.0 (5 ratings)

16 hours | 2 - 3 days
- Part Time
- English

Full course fee

S$400.00

After course subsidies

^From S$120.00

After SFEC From S$12.00

All fees are exclusive of GST. Please check with the training provider on the final fee applicable.

Contact person(s)

Please register directly with the training provider.

Ms Anita Simon
66974170
66974170
enquiry@agape-cp.com

Course Overview

About this course

At the end of this course, learners would be able to provide their customers an excellent experience with innovative ideas through these 4 steps.

1. Determine (own features of own product and/or services)
2. Research (on competitors’ products and/or services)
3. Analyse (gaps in customer experience in using these products and/or services)
4. Recommend (Improvements to generate a competitive advantage)

What you'll learn

At the end of this course, learners would be able to provide their customers an excellent experience with innovative ideas through these 4 steps.
1. Determine (own features of own product and/or services)
2. Research (on competitors’ products and/or services)
3. Analyse (gaps in customer experience in using these products and/or services)
4. Recommend (Improvements to generate a competitive advantage)

Minimum entry requirement

• Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4. • Manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy level 4.

• Able to apply and contextualise skills and knowledge in a range of complex and non-routine work activities in a variety of work contexts

• Able to plan, implement and manage projects at the workplace

Keyword tags

Fee Details

Course Fee and Absentee Payroll Funding support are available for employers who sponsor employees for all training. You can find a breakdown of all SkillsFuture training subsidies for employers.

If your business meets SME criteria, you are eligible to enjoy up to 90% in Enhanced Training Support for SMEs (ETSS) for any SC, PR or LTVP+ employee that you sponsor for training, on top of baseline subsidies.

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Calculate your payable amount after subsidies

Get a quick estimate of the nett course fees payable for an SSG-funded course, after all applicable training subsidies are applied.

Calculate Course Funding

Looking to pay for your own training? You can find out more about course fee funding for self-sponsored individuals.

Schedule

Please check with the training provider for the most updated course information and course run dates.

Frequently asked questions (FAQ)

View all questions at SkillsFuture for Business FAQ .

Have any suggestions or want to report an issue? Let us know via our contact us page.

Full course fee

S$400.00

After course subsidies

^From S$120.00

After SFEC From S$12.00

All fees are exclusive of GST. Please check with the training provider on the final fee applicable.

Contact person(s)

Please register directly with the training provider.

Ms Anita Simon
66974170
66974170
enquiry@agape-cp.com

Innovative Customer Experience Powered by Design Thinking

S$400.00

From S$120.00

Course Overview

About this course

What you'll learn

Minimum entry requirement

Keyword tags

Fee Details

Calculate your payable amount after subsidies

Schedule

Frequently asked questions (FAQ)

What types of SkillsFuture funding schemes are available for businesses?

How much course fee subsidies can I get?

What is the difference between courses found in MySkillsFuture and SkillsFuture for Business?

How do I make an SME Declaration?

What is SkillsFuture Enterprise Credit (SFEC)?

What was the qualifying criteria for SFEC eligibility?

S$400.00

From S$120.00

Fee Details

Calculate your payable amount after subsidies

Schedule

Minimum entry requirement

^From S$120.00

^From S$120.00