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SkillsFuture for Business

In collaboration with

skillsfuture

COURSE ID: TGS-2021010500

Applied Design Thinking: The Role of Artificial Intelligence and Machine Learning (Synchronous E-Learning)

Full course fee

S$2000.00

After course subsidies

From S$600.00

After SFEC From S$60.00
All fees are exclusive of GST. Please check with the training provider on the final fee applicable.

Course Overview

About this course

At the end of the 2-day course, participants will be able to:

  1. • Understand what "AI" and "ML" means for process, product, and service transformation
  2. • Apply "Intelligent Assistant" and "Recommendation Engine" tools to enhance process, product, and service experiences
  3. • Mobilise "AI" and "ML" within a Design Thinking Project
  4. • Understand the governance challenges of "AI-Assisted" process, product, and service design

What you'll learn

  1. Artificial intelligence (AI) and machine learning (ML) based technologies are increasingly present in the service and process experiences of leading organisations. However, the application of technology alone is not enough to succeed - the guidance of a broader Design Thinking mindset is necessary. This course will develop an understanding of the foundations of AI and ML, before developing a capability to deploy "Intelligent" and "Cognitive" tools within Process and Service Design contexts.

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