Course Overview

About this course

At the end of the Higher Certificate course, students will be able to:

1. • Identify needs of participants’ travel requirements, support logistics activities, and support registration processes during MICE events;
2. • Use basic communication skills to develop and maintain positive relationships and mutual trust within the workplace;
3. • Go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience;
4. • Support Workplace Safety and Health inspections by conducting checks to identify non-compliances, unsafe work conditions, and practices within the work area, and communicate the risks and control measures to relevant stakeholders;
5. • Conduct basic research on target markets and potential audiences, to generate ideas for MICE content, programmes and formats that are aligned to the organisation’s strategies;
6. • Describe the tourism landscape in Singapore, identify the roles of government agencies to support the tourism industry, and monitor changes in guests’ demand;
7. • Adopt new technologies to enhance operations or processes in MICE events;
8. • Describe the current and emerging technologies in the industry and document the impact on workplace processes and activities; and
9. • Describe basic accounting principles, gather data, maintain records, perform financial calculations and record accurate compilation of financial data.

What you'll learn

1. This comprehensive programme focuses on developing the strong fundamental knowledge and skills required of a MICE event planner. From planning event logistics to designing and setting up a hybrid or virtual events, students will prove themselves competent for the exciting and fast-paced environment of the MICE sector.
2. The full programme consists of a Higher Certificate, an Advanced Certificate, and a Diploma.

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