Course Overview

About this course

Learning Outcome 1: Apply knowledge of the characteristics and roles of a coach to recognize and articulate the role of a coach in enhancing performance

1. Learning Outcome 2:
2. Develop a comprehensive performance based coaching plan that prepares individuals to address service performance issues effectively
3. LO3. Utilize Performance Based Coaching Strategies to demonstrate their effectiveness in resolving service performance issues
4. LO4. Implement techniques for monitoring and providing feedback to track and communicate the progress of individuals in improving service performance

What you'll learn

1. In this program, learners aiming to upgrade their skills through the Progressive Wage Model Initiative , will dive into the fundamentals of performance-based coaching, specifically tailored for the service industry.
2. Learners will start by understanding the key characteristics and roles of an effective coach, learning to identify how a coach can significantly boost performance.
3. The journey continues as learners develop a detailed coaching plan, strategically designed to address and rectify service performance issues.
4. Utilizing targeted performance-based coaching strategies, learners will then demonstrate their effectiveness in overcoming these challenges, highlighting the practical outcomes of their coaching efforts.
5. Furthermore, the course emphasizes the importance of monitoring and feedback techniques, enabling participants to track and communicate the progress of individuals under their guidance.
6. This concise and practical program is crafted to equip aspiring coaches and service professionals with the essential tools and insights needed to improve service performance through impactful coaching.
7. Ideal for those looking to make a significant difference in their professional environments, it promises a blend of theory and application for real-world success.

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