Raffles Hotel

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world and is a global icon, famed for its unique blend of luxury, history, classic colonial design, and legendary Raffles service. Its accolades include being recently ranked No. 17 in 2023 on the inaugural “The World’s 50 Best Hotels” list which seeks to recognise hotels across the world that provide outstanding and best-in-class experiences.

As a SkillsFuture Queen Bee, Raffles Hotel Singapore looks forward to working with SMEs in the hotel and accommodation sector to elevate the skills and service standards of their workforce. Subject matter experts from Raffles Hotel will provide mentorship in the areas of service and product innovation to help SMEs enhance their competitive edge and thrive in the dynamic landscape of the industry.

• Sharpen your skills and service standards in:
  1. Acquiring the art to unlock guest-centricity;
  2. Adopting floral art to enhance hotel ambience;
  3. Developing expertise in wine service; and
  4. Mastering the art and science of baking & pastry creation
• Hone your mastery of personalised guest engagement, problem-solving, and cultivation of a customer-centric mindset through Raffles Hotel Singapore’s sharing of best practices and success stories
• Foster a workplace learning culture and strengthen capabilities through curated skills-based training programmes
• Receive support from a Skills Manager to develop and implement your skills roadmap